Now you have kick started your mighty story here's some info that will get you on the road faster. We know you're more interested in getting out and starting your mighty adventure then getting to know our Mighty crew (despite how lovely they are) so all you have to do is use our online check in and read the info below to get you on way.
You give us your email address at the time you're booking your Mighty Camper so that we can get in touch 3 weeks and again 3 days before you arrive with a helpful, quick email reminder around what you need to do before you arrive, at pick up and when you drop off your Mighty Camper.
Check yourself out – Mighty's Camper pick up and drop off are self-service so make sure you check in online before you arrive. It will save you time and get you out on the road faster. If you need extra gear like pre-paid fuel (PPF), tables, chairs and GPS you can order this when you check in online and it will be ready and waiting in your Camper when you arrive. You can check in any time using the link on your booking confirmation and we'll also email you a reminder before you arrive. If you don't check in online and do need help from one of our Mighty crew in branch there is a $50 fee.
Information is power – all the mighty crew have stories of getting to a campsite at night and trying to scrabble around working out where things are. Why not use some of your pre-holiday wind down week to check out our handy camper facts. Don't worry we will arm you with more detailed info about your camper for when you are on the road - you'll find a manual in the passenger door pocket.
Get to know the ins and outs of how your Mighty camper works before you go.
Mighty General Camper Information
We'll be expecting you – Let us know what time you are planning to pick up your camper. This one's really important because pick up and drop off outside of these times may cause a delay and impact the time spent at the branch.
On Pick Up
Once you get to the branch, you'll be on the road in your Mighty Camper in no time. When you arrive you'll receive your Mighty Pack that includes:
- Rental Agreement – you need to have this in your vehicle for the duration of your trip.
- Drop off information – this gives you all the info on what you need to do before you drop off your Camper at the end of the trip and at the branch. A handy checklist will be given to you as well, so you can simply tick the items off.
- Completed damage check form – just sign it and you're on the road. If you have any queries about it, just check in with the Mighty crew.
- Accident form – just in case
- Make Tracks Magazine – filled with lots of handy travel info
Our Mighty crew will give you the keys to your Camper and have a look at your driver's licence. Once you're in your vehicle, any extra hire items will be there ready for you. Mighty handy vehicle information will be in the passenger door pocket just in case you forget where the light switches are when you are on the road.
On The Road
Help! Although you are unlikely to need it, should you need assistance while you’re on road, please just check the Mighty handy vehicle information placed in your passenger door pocket. If you still have no luck figuring out the issue, please call our Mighty On Road crew. To point you in the right direction, you need to talk to one of our Mighty roadside assistance crew before visiting a service centre.
Oops! If you have had an accident or there is any new damage on your vehicle you will need to complete the Accident Claim form provided in your Mighty pack, simply fill it in and sign. Remember you need to call us on 1800 670 232 to let us know about any damage within 24-hours of it happening. When you get back to the branch just hand the completed form to a Mighty crew member.
On Drop Off
We want to make sure you’re Mighty prepared for when you drop off your Camper. Read the info below so that you know what to expect.
Camper drop off time –Camper drop off time –Remember to drop off your camper at the time you have advised. If you’re on the road and need to remind yourself when that is you’ll find it on your Rental Agreement.
Check it out: Don’t worry, we will supply you with a full checklist of what you need to do on drop off.
Fuel & LPG – Remember to fill up your fuel and LPG before you drop off your Camper. Full, means full so the gauge should register as full and the receipt for the LPG bottle should be left in the ashtray showing that it’s been filled within the last 24 hours otherwise we have to charge you for them to be filled. If you’ve prepaid your fuel and LPG, then don’t worry - just bring everything back empty! Unsure if you’ve prepaid? Check out your Rental Agreement. If you’ve purchased The Almighty or PGO, then you’ve prepaid your LPG bottle. If you’ve purchased PPF, then you’ve prepaid your fuel. Easy! Make sure you select these options when you make you’re booking or complete online self-check in.
Empty your loo - If there is a toilet in your camper, make sure it is completely empty of all waste and water. You don’t have to put any toilet chemicals in it. Remember if we find a surprise in the toilet cassette, you will be charged an additional $125.
Pack up your Camper – Make sure that the bed is stripped and all the bedding is in the linen bag.
Extra hire items – please leave these on the front passenger seat of your Mighty camper so we know you have returned them safe and sound. Chairs and table should be left inside your Camper (at the rear of the vehicle).
Clean up your room! – Make sure that you’ve taken any rubbish away, swept out the floor and generally your van looks spick and span! If it’s not in a respectable condition then a $220 soiling fee is charged. Also remember that smoking is not permitted in your Mighty Camper so this soiling fee also applies to any smoking related cleaning.
Keys please - simply leave your completed checklist on the dashboard and hand your keys back to the Mighty Crew.
Are we there yet: Lastly one of the Mighty crew will inspect your Camper and process any additional charges or refunds to your credit card. If you want details of exactly what will be processed, feel free to stop in and see our Mighty crew.
You’re done, too easy!