FREQUENTLY ASKED QUESTIONS

Taking a Mighty campervan or car on the road allows you to explore Australia at your own pace. Our FAQs below will answer any questions you may have about your Mighty experience.

  • About our Campervans & Cars
  • Accident Liability
    • Is the Security Deposit reversible?

      The security deposit is fully reversible provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the Pre-Purchase Gas Option (included in the Almighty) and/or Pre-Purchase Fuel has been pre-purchased.

    • What is Accident Liability?

      Accident liability is the maximum dollar amount (cost) per accident the hirer is responsible for should there be an accident. This includes damage to the rental vehicle and any third party property. The Accident Liability Reduction Options are outlined on the vehicle details pages and can be booked online or when checking in at the branch.


      There are exclusions to cover. Refer to our rental agreement for more information.

       

    • What is Security Deposit?

      The Security Deposit is required as a deposit upon the collection of your vehicle. The Security Deposit is a full debit from the credit card supplied (all funds processed against your card) or simply an imprint (a dollar amount recorded against your card with no payment processed). The dollar amount and whether it is to be a debit or an imprint is determined by the Liability Reduction option selected.

  • Australian Road Rules
  • Before you get going
    • What do I bring?

      Below is a recommendation only of items you should consider when travelling around Australia. Most items can be purchased cheaply once you’ve arrived, or can be hired when you collect your vehicle.

      Australia has a very mixed climate, temperate in the south east, tropical in the north, and a significant part of the country is arid desert (the hot kind). Note that coastal areas can have unpredictable weather, so it’s always best to check out the forecast before you leave a major centre.. For more information on climate in Australia, refer to the Bureau of Meteorology website. This resource will give you up to date weather forecasts for all major centres and rural central, weather warnings and sea conditions for those heading to the reef or planning to surf.

      While we do have a variety of cute furry marsupials, we also have a fair share of less friendly critters downunder. To find out more about our unique wildlife, check out the Australian Wildlife website.

      The most important thing to bring you is your sense of adventure. We only ask that you respect our environment when you travel so it can be enjoyed for generations to come.

      Summer (applies to Northern Territory and North Queensland year round)

      • Light jersey
      • Wind breaker/jacket (if hiking or travelling in the North during wet season)
      • Hiking boots – make sure they’re clean if travelling from overseas
      • Sunscreen – the ozone layer is pretty thin in this neck of the woods, and burn times can be very quick
      • Insect repellent
      • Swim wear
      • Mp3 player – radio can be limited in rural areas, adapters can be hired for $15/rental
      • Day pack
      • Sunglasses

      Winter

      • Heavy jacket – for travel in South NSW, Victoria and parts of South Australia
      • Thermals
      • Beanie
      • Gloves
      • Sunscreen – especially if you’re planning on skiing
      • Mp3 player – radio can be limited in rural areas, adapters can be hired for $15/rental
      • Day pack
      • Insect repellent (yup, even in winter)
  • Booking Information
    • Do you offer one-way rentals?

      Campervans:

      • One-way rentals are available between all Mighty branch locations with the exception of the Jackpot which is only available to and from Melbourne, Sydney, Brisbane, Adelaide & Cairns. The Big Six is only available to and from Melbourne, Sydney and Brisbane. The Big Six is also available for Perth to Perth hires, but is not available for one way hires out of or into Perth. The Lowball is not available to or from Alice Springs.
      • Minimum rental period for one-way hires is 7 days or greater depending on collection and return location.
      • A one-way fee of AU$200 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne or Adelaide, and also returns to one of these locations, except where the vehicle hired is a Deuce, Double Up or Big Six campervan then a AU$260 one-way fee will apply. Should the hire originate or return to or from Darwin, Alice Springs or Perth, the one-way fee will be $360. Example, a Cairns to Darwin one-way rental would incur a one-way fee of AU$360. A one-way rental from Cairns to Brisbane will incur a one-way fee of AU$200, except where the vehicle hired is a Deuce, Double Up or Big Six campervan then a AU$260 one-way fee will apply.
      • The one-way fee if applicable is charged per hire.
      • Mighty reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

      Rental cars *:

      • Minimum rental varies by location. Fees may apply. Please ask your consultant for details.

      *A Premium Surcharge applies to one-way fees. Fees vary depending on the pick up location and will be calculated and charged upon vehicle collection.

      Pick ups from 1 April 2016 

      • A one-way fee of AU$165 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations (was AU$200 for Highball, Jackpot and Double Down and AU$260 for the Deuce, Double Up and Big Six).
      • Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be AU$250 (was AU$360).


    • Is there a minimum rental period?

      For pick ups from 01 April 2015 to 31 March 2016

      • Minimum rental period is 5 days with the exception of the Mighty Lowball, which has a 3 day minimum if the pick-up, and return location are the same.  One-way hires are subject to increased minimum hire requirements.  Please refer to one-way rentals section for more information.
      • All campervan rentals with a collection date between the 20th December and the 10th of January are subject to a 10-day minimum rental requirement.
      • Minimum rental periods are subject to change during peak periods.
      • All car rentals for non AU & NZ license holders minimum rental period is 2 days for Airport, Metro and Country locations and 1 day for Remote and Remote Airport locations.
        For AU & NZ license holders, minimum rental period is 1 day.

      For pick ups from 01 April 2016 to 31 March 2017

      Motorhomes:
      Minimum rental period is 10 days for hires where travel dates include 20 December to 10 January (Previously based on pick-up dates).

      Cars:
      Minimum number of days for same island rentals is now 1 day

    • I have recently hired a campervan. Do I qualify for a discount?

      ​Customers can combine Mighty, maui, KEA, Britz, United and Alpha consecutive rentals to qualify for long term hire discounts off the vehicle rate.

    • ​Public Holiday Surcharge

      ​A AU$100 Public Holiday Surcharge will now apply to all branches that are open on 01 January 2017.

    • ​Do you have an extra driver fee?

      ​​For pick ups from 01 April 2016 to 31 March 2017
      An Extra Driver Fee has reduced from NZ$5 per driver, per day (maximum charge NZ$150) to NZ$1 per driver, per day (maximum charge of NZ$30).

    • ​Can I use American Express?

      For pick ups from 01 April 2016 to 31 March 2017

      ​American Express is now an accepted form of payment. Please note a 4.6% non-refundable administration fee applies to all American Express transactions.

  • Driving our Campervans & Cars
    • Do I need a special license to hire a campervan?

      Your standard driver’s license is enough, as long as you’ve had it for at least a year. If it’s not in English we’ll need to see a valid International Driver’s license as well.

    • How old do I need to be to drive a campervan?

      The minimum driving age for the Deuce, Double Down, Double Up and Big Six is 21 years, and the Lowball, Highball & Jackpot is 18 years.

    • How old do I need to be to drive a Mighty car?

      AGE RESTRICTIONS

      Drivers must be a minimum of 21 years of age to be eligible to rent an Economy, Compact, Intermediate, Intermediate 4WD and Standard or a minimum of 25 years of age to be eligible to rent a Full Size, Full Size Wagon, Large 4WD, Premium 8 Seater and Intermediate 12 Seater.

      Drivers between 21 and 24 years of age will be charged an additional AU$7.50 per day inclusive of GST for Economy, Compact, Intermediate vehicles or AU$15.00 per day inclusive of GST for Intermediate 4WD, Standard. Payable on pick up.

      For pick ups from 01 April 2016 to 31 March 2017
      Minimum age for Full Size car rental is now 21 years

  • On the road
    • ​​Are there any roads I cannot drive my mighty car on?

      Road Restrictions (Cars)

      Vehicles are not permitted above the snow line unless Snow Cover has been purchased.

      Vehicles are not permitted to travel on unsealed roads (except when the vehicle hired is an Intermediate 4WD or Large 4WD vehicle for non AU & NZ license holders)

      Parts of Australia are not suitable for access by rental vehicles. To prevent damage to the vehicle and for the hirers own personal safety Mighty strictly enforce conditions that restrict the hirers use of the vehicle.

      1. Unless Mighty have given prior written consent, the hirer must never take the vehicle:

      (a) on any Unsealed Roads (except when the vehicle hired is an Intermediate 4WD or Large 4WD vehicle for non AU & NZ license holders);
      or (b) above the Snow Line unless Snow Cover has been purchased.

      2. You must never take the vehicle:

      (a) Off Road;
      (b) between mainland Australia and Tasmania in either direction;
      (c) onto any island that is off mainland Australia or Tasmania, with the exception of:

      (i) Kangaroo Island;
      (ii) Stradbroke Island;
      (iii) Magnetic Island;
      (iv) Bribie Island; or
      (v) Phillip Island;

      (d) through any river, stream, creek or tidal crossing;
      (e) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the vehicle unsafe;
      (f) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed; (g) onto any road where We have notified You that the use of the vehicle is prohibited;
      (h) in Queensland:

      (i) Fraser Island
      (ii) north of Chillagoe or west of Georgetown;
      (iii) north of Cooktown or Laura;
      (iv) on the Burke Development Road;
      (v) north of Maggieville;
      (vi) on Unsealed Roads north and west of Mt Isa;
      (vii) on the Bloomfield track; or
      (viii) on the Savannah Way;

      (i) on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or

      (j) on the road from Jim Jim Falls to Twin Falls in the Northern Territory, even if 4WD Cover has been purchased.

      3. There are other prohibited areas where the hirer must never take the vehicle:

      (a) in Western Australia:
      (i) on the Gibb River Road;
      (ii) on the Cape Leveque Road;
      (iii) on the road to Windjana Gorge;
      (iv) on the Cardabia - Ningaloo Road; or
      (v) on the access road from the Great Northern Highway to the Purnululu National Park, commonly known as the Bungle Bungles; or

      (b) in the Northern Territory on the Larapinta and Namitjira Drives, commonly known as the Mereenie Loop, unless the vehicle is a 4WD and the hirer has purchased 4WD Cover – and the hirers has hired a second spare wheel, available from maui locations on pick up.

      4. Under no circumstances are customers allowed to travel:

      (i) On beaches or through streams, dams, rivers or flood waters; (ii) Simpson Desert (NT);
      (iii) Lost City (Litchfield) (NT);
      (iv) Lennard River Gorge Road (NT);
      (v) Warburton Road (WA);
      (vi) Strzelecki Track (SA); and
      (vii) Oodnadatta Track (SA)

      Mighty reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

      Travel to Kangaroo Island must be advised at time of booking and/or upon vehicle collection.

       

    • Are there any roads I cannot drive on?

      Campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads of less than twelve kilometres* to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). 


      Should you wish to travel on an unsealed road that is greater than twelve kilometres* in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.


      *Please contact us at any time if you are uncertain
      Mighty reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions and/or the distance to nominated destinations in relation to the length of the hire period.

    • Can I extend my hire?

      ​​Well, if you are having that good a time, you can extend your rental with one quick call to a branch or our main freecall number: 1800 670 232.

    • Can I pull up and camp on the side of the road?

      Australia has an extensive network of Holiday Parks in all major tourist centres and in most towns. Most have recreational facilities, as well as resources to dispose of waste water. They also have provision for you to plug the vehicle into electricity.

    • What if we have an accident in our campervan?

      Any accident must be reported within 24 hours. An accident report has to be completed as soon as possible. It is important to note that you are liable for all damage costs as a result of any accident, up to the applicable excess. The applicable excess will be processed at the time of an accident. Remember, if you have an accident, regardless of who is at fault, you have to pay the applicable excess. In Australia, an accident must be reported to our Motor Claims Department on +61 3 8379 8833.